six6ss Responsible Gaming

For the vast majority of players in Dhaka, Chittagong, Sylhet, Khulna, and elsewhere in Bangladesh, gambling at six6ss is a fun, low-stakes activity — a way to enjoy cricket betting during the BPL, spin some slots from leading studios, or try their luck at the live casino tables. That is exactly the spirit in which six6ss was built.

However, we recognise that for a small number of people, gambling can become problematic. Problem gambling is a recognised behavioural condition that can affect anyone regardless of age, income, or background. The most effective way to address it is through early awareness, practical self-management tools, and access to support — all of which six6ss actively provides.

We ask every player to approach six6ss with a clear budget, a set time limit, and the firm understanding that losses are a normal and expected part of gambling. Never chase losses. Never gamble with money you cannot afford to lose. And if you ever feel that your gambling habits are changing in a way that concerns you, reach out to our support team immediately at [email protected].

six6ss allows every registered player to set a maximum deposit threshold on a daily, weekly, or monthly basis. These limits apply across all payment methods — including bKash, Nagad, Rocket, Upay, and bank transfers — so you can be confident the cap is enforced consistently however you choose to fund your account.

• Daily limit: The maximum total you can deposit within any rolling 24-hour period.
• Weekly limit: The maximum total across any rolling 7-day window, starting from the day the limit is set.
• Monthly limit: A hard ceiling on deposits across any rolling 30-day period.

To set or update your deposit limit, contact the six6ss support team at [email protected] with your account username and the limit you wish to apply. Increases to an existing limit take effect after a mandatory 7-day cooling-off period — this delay is intentional and exists to prevent impulsive decisions. Decreases are applied immediately.

If you are unsure what limit is right for you, a good starting point is to calculate your total monthly discretionary income — the amount left over after all essential expenses — and set your monthly deposit limit to a fraction of that figure that you are genuinely comfortable losing in a worst-case scenario.

The six6ss time-out feature lets you pause your account for a defined period without permanently closing it. During a time-out, you will be unable to log in, place bets, deposit funds, or access any real-money games on the platform. Any pending withdrawals that were already in progress before the time-out was activated will still be processed and paid to your nominated bKash or Nagad wallet.

Available time-out durations are:

• 24-hour time-out — ideal if you have had a frustrating session and want to avoid impulsive follow-up bets.
• 7-day time-out — a one-week pause to reset your perspective and return with a clearer head.
• 30-day time-out — a full calendar month away from the platform to reassess your relationship with gambling.

To activate a time-out, email [email protected] from your registered email address stating the duration you require. Our team will action your request within one hour during standard Bangladesh Standard Time (BST, UTC+6) operating hours. Once a time-out is active, it cannot be reversed early — the full duration must elapse before your account becomes accessible again.

Self-exclusion is a more serious protective measure designed for players who recognise that gambling is having a negative impact on their lives and who want a firm, longer-term barrier between themselves and the six6ss platform. Unlike a time-out, self-exclusion carries stricter conditions and a stronger commitment.

six6ss offers self-exclusion periods of:

• 3 months
• 6 months
• 12 months
• Permanent self-exclusion — which results in the permanent closure and deletion of your account.

During a self-exclusion period, your account is fully suspended. You will not receive any marketing emails, promotional notifications, or bonus offers from six6ss. We will make every reasonable effort to ensure you cannot access the platform, and we will not re-open your account before the exclusion period has fully expired — even if you request it. After a period of 3, 6, or 12 months expires, a formal re-activation process including a brief welfare check is required before you can resume play.

To request self-exclusion, contact [email protected] with the subject line "Self-Exclusion Request" and include your account username and your chosen exclusion period. We will confirm activation within two hours.

1. 1 Identify the tool you need — deposit limit, time-out, or self-exclusion. If you are unsure which is most appropriate for your situation, email us and describe your concern; our team will guide you.
2. 2 Contact six6ss support by emailing [email protected] from the email address associated with your six6ss account. State clearly which tool you are requesting and any relevant parameters (e.g., "I would like to set a monthly deposit limit of ৳5,000" or "Please activate a 30-day time-out on my account").
3. 3 Identity confirmation — for security purposes, our team may ask you to confirm your account username and one additional piece of identifying information before making changes to your account settings.
4. 4 Activation confirmation — once the requested tool has been applied, you will receive a confirmation email. Deposit limit decreases and time-outs take effect immediately. Limit increases take effect after the 7-day cooling-off period.
5. 5 Follow up anytime — if you have further concerns during a time-out or self-exclusion period, do not hesitate to contact our support team. We are here to help, not to pressure you into resuming play before you are ready.

Problem gambling does not always announce itself loudly. It often develops gradually. Ask yourself honestly whether any of the following apply to you:

• ! You find yourself gambling with money set aside for essential expenses — rent, groceries, transport, or family needs.
• ! You feel an urgent need to gamble more after a loss in order to "win back" what you have lost (chasing losses).
• ! You are lying to family members, friends, or colleagues about the amount of time or money you spend gambling.
• ! Gambling is causing you stress, anxiety, irritability, or depression — especially during periods when you are unable to play.
• ! You have borrowed money or sold personal belongings to fund gambling activity.
• ! You are neglecting work, studies, family responsibilities, or personal health because of time spent gambling.
• ! You find it difficult to stop gambling even when you intend to, or when you have promised yourself or others that you would.

If two or more of the above describe your current experience, we encourage you to act now. Use one of the tools above, contact our support team, or speak to a trusted person in your life. Taking action early is far easier than waiting until problems escalate.

If you are concerned about the gambling behaviour of a family member, spouse, parent, or friend in Bangladesh, you can also contact six6ss on their behalf. While we are limited in what account-specific actions we can take without the account holder's authorisation, we can provide guidance on how to approach the conversation and what resources are available.

If you have reason to believe a minor under the age of 21 may be using an account on six6ss — including if a young person in your household has accessed a device linked to a six6ss account — please contact [email protected] immediately so we can investigate and take protective action. The safety of young people is a matter we take with the utmost seriousness.

• No marketing to vulnerable players: Players who have activated a time-out, self-exclusion, or deposit limit will not receive promotional materials from six6ss during the restricted period.
• No credit or loan facilities: six6ss does not offer credit, loans, or any form of deferred payment to players. You can only gamble with funds you have already deposited.
• No pressure to continue play: Our platform does not use psychological manipulation tactics designed to keep you playing against your better judgement.
• Transparent odds and game rules: All game return-to-player (RTP) rates and betting rules are accessible within each game's information panel. We believe informed players make better decisions.
• 21+ age verification: Age verification is mandatory for all accounts. Any account found to belong to a person under the age of 21 will be permanently closed and all funds returned.